Shipping and Returns

RETURN AND EXCHANGE POLICY

Filybijoux is committed to ensuring you are satisfied with your purchase.

If for any reason you wish to make a return or an exchange, we invite you to carefully read our return and exchange policy:

RETURNS

You may return a product within 30 days of receipt, as provided for by the regulations on the right of withdrawal (Legislative Decree 206/2005).
The product must be returned in its original condition, exactly as it was received, unaltered, unused, undamaged, clean, in its original packaging, along with all relevant accessories and protective cases, within 30 days of the return notification, to the following address: Grabat S.r.l. c/o Filybijoux, Via Enrico Lansel, 28, 52100, Arezzo, AR.
Return shipping is managed by the customer, and the related shipping costs are to be borne by the customer. To initiate the return process, we invite you to contact us via email at orders@filybijoux.com, specifying the order number and the reason for the return. We will provide you with all the necessary information. We recommend that you fill out the return form available as a PDF at the bottom of the page, print it, and include it in the package; this will allow us to expedite the return process. We will perform a quality check on the returned product, and if it complies with the return requirements and conditions, we will issue a refund for the product price, including shipping costs, within 14 days of receiving the returned product, using the same payment method used for the purchase.

EXCHANGES

If you wish to exchange an item, we are happy to offer free shipping for the delivery of the new product.

You may request an exchange within 30 days of receipt of the product.
In this case as well, the product must be returned in its original condition, exactly as it was received, intact, unaltered, unused, undamaged, clean, in its original packaging, along with all relevant accessories and protective cases.
Shipping costs for returning the product to be exchanged remain the responsibility of the customer.
In the event of a price difference between the original product and the new product, we will ask you to settle it (using the same payment methods accepted for the purchase) before shipping the new product if it is more expensive, or we will issue a refund using the same payment method used for the original purchase if the new product is less expensive. Once we have received the original product, we will proceed to ship the new product within a few days.

EXCEPTIONS:

It is not possible to return or exchange:

Personalized or custom-made items, unless there are manufacturing defects.
Products that are not intact, are altered, used, damaged, scratched, stained, dirty, or lack the original packaging and all relevant accessories and protective cases. For any defective or incorrectly received products, please contact us immediately via email at orders@filybijoux.com. In these cases, we will confirm via email that the received product is indeed defective, damaged, or incorrect, and in that event, return and replacement costs will be entirely at our expense.

For any questions or clarifications, do not hesitate to contact us: we are here to help!

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